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Rocky Mountain Men's Clinic
- Denver, CO
About this business
Location details
1780 S Bellaire St, #355, Denver, CO, 80222, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
It's closer to a used car lot or supplement store than anything clinical. They want you to pay thousands of dollars up front before doing anything (I am good with paying in cash for services, just not before they do anything for me). They hold your lab results until you opt into their "Plan," which is just asking a few thousand dollars up front before knowing what you actually need. They have a salesperson come in after your blood is drawn who is overly pushy and acts like she is trying to make a car sales, then tries to ups... read more
Business response:
Thanks Tim for your feedback. We appreciate your note here and will use it to improve future patient experiences. That's not the experience we are trying to create. For clarification, we don't hold lab results. Our patients are welcome to them any time. In fact, they are all easily accessible through our patient portal. Please email patientcare@rmmensclinic.com if there is anything we can do to improve your experience.
Don't waste your time your money. You will experience delays in your treatment because of incompetent staff that can't seem to order your medication and have it sent to you on time. So you will constantly be restarting then stopping then restarting then stopping treatment. So you will never experience the full relief of treatment. Save yourself the frustration and go to the Low-T Center.
Business response:
Thanks for leaving this review. We aim to provide excellent treatment and a great experience for every patient. If there is anything we can do to make your experience better please let us know. If you would like to send a confidential email to patientcare@rmmensclinic.com one of our managers will be happy to assist.
Avoid this place at all costs!!!! They're horrible people. Do not say you haven't been warned. Trust me you will regret your decision and be stuck. They're liars and scammers.
Business response:
Thanks Ashley. We take all feedback seriously and use to get continuously improve. If there is anything specific you'd like to discuss please email patientcare@rmmensclinic.com. This email goes directly to senior management who would be delighted to follow up.
You call leave messages and no one returns your call!! Left a message with a rep still no call back!!
Business response:
Hi there, thanks for reaching out and giving us this feedback. Would you mind reaching out to us at patientcare@rmmensclinic.com? Not receiving a call back is not acceptable. Your email will be received by one of our managers and we can troubleshoot this to ensure it doesn't happen again.
I have been a patient for almost a year and I'm not happy with the service. Especially for the 2 year contract, and the cost, that I am held captive to. The treatment had been only slightly effective. When I asked about trying a different treatment, they said not an option without paying more money. Another disturbing point is with the level of service. I knew I was just a number when they didn't check up on you with a simple phone call. If you don't reach out to them they could care less so long as you are making your... read more
Business response:
Hi, thank you for your feedback and message. Would you mind sending an email to patientcare@rmmensclinic.com? This message will go directly to our managers and you will receive a prompt response to rectify the situation.
after signing contract shipments were late and sometimes not even sent yet. was offered extensions to contract for constant errors on there part and extensions weren't honored at end of contract. people answering phones extremely rude and unprofessional
Business response:
Hi there, thanks for your feedback. We value it all good and bad. We can assure you that if we've made a mistake, we will make it right in an effort to exceed your expectations and earn back your trust in us. Would you please email us at patientcare@rmmensclinic.com and one of our managers will reach out to you?
First of all Testosterone has helped the quality of life I am living, so thank you for helping me on my journey. Once you start feeling better (1 year) the policies changed in Fort Collins under a nazi lady making protocals to call her own. My Testosterone was held randsome until I had a phlebotomy. I had to make a special trip to get that done and they said they would release my order. Then once I gave my blood and I was told I had to go back into the office to have it checked again. This lack of service and expectatio... read more
Business response:
Thanks for sharing your feedback with us. We're passionate about helping men improve their quality of life and helped thousands of men across the front range in the last 10 years. To clear up any confusion, we do routine bloodwork, not just to check your T numbers but we're monitoring other values to ensure safety and optimize the value of your treatment. We recognize the inconvenience but phlebotomy is sometimes necessary when you live at altitude. Please let us know if you have any other questions or concerns.
UPDATE: For anyone reading this...Jeff (the founding partner and CEO, and the one claiming people are misrepresenting the business here with their reviews) responded to my email with a phone call proclaiming that they should have charged me MORE, and threatening a lawsuit if I didn't remove my review. In my opinion, this is one of the most unethical companies you can entangle yourself with...I recommend that you stay far away. And I await your lawyer's phone call, Jeff. I will be very interested to learn how they think that... read more
Business response:
Hi there, thanks for sharing your feedback with us. This review is not an accurate representation of our services or payment plans. We work diligently and promptly with our patients and understand if they need to discontinue their treatment. If your needs have still not been met, please email us at patientcare@rmmensclinic.com. One of our managers will read this and you will receive a prompt response.
You guys keep saying this. Here are the facts from beginning to end. I came in for a consultation, all of your ads claim a $99 first visit that is FREE if the trial dose doesn't work. It didn't work, I was told by your sales person that it just needed to be tweaked and your practice would work tirelessly to get the formula right. I was promised that once it worked It would be so effective that if I took a dose and my house caught on fire the fire department would come and I'd still be erect because it worked that good. I was... read more
Business response:
Thank you for taking the time to leave feedback. We take all feedback seriously as we strive for excellent medical outcomes and a five star patient experience. Unfortunately, when patients stop making payments we are unable to continue service until we can reach a mutually beneficial agreement on payment status.
Frequently asked questions about Rocky Mountain Men's Clinic
How is Rocky Mountain Men's Clinic rated?
Rocky Mountain Men's Clinic has a 3.3 star rating with 254 reviews.
When is Rocky Mountain Men's Clinic open?
Rocky Mountain Men's Clinic is open now. It will close at 5:00 p.m.